Frequently Asked Questions

Q

I've just heard about Tri January and I'm keen to get involved - can I still register?

A

Amazing - we would love for you to get involved. Please register at trijanuary.org and you will receive your Tri January activity pack by post in the first week of January. 

Q

I've just pre-registered and I have received an Activity Entry Confirmation which says I've entered Tri January on the 31st January.

A

Don't worry you haven't signed up to a GO TRI Event, the email you received is confirmation of you having successfully pre-registered to the Tri January campaign that kicks off on the 2nd January. The system requires head office to allocate a date/location to each booking, which is why it appears as an event in Loughborough on 31st January, but you can ignore this. Keep your eyes peeled on your inbox for the Tri January launch email at the start of 2020. A few days into January you will also receive your Tri January activity pack in the post, to get you started.

Q

Do I have to do the exact activity listed on the Bingo poster?

A

We want you to have fun with Tri January and to get active! Make the activities your own and don't worry if you do something that's slightly different to the named activity - it can still count!

Q

I’ve really enjoyed tracking my distance using the stickers – can I get some more to use?

A

Everyone loves a sticker! We would love to continue to follow your journey so be sure to tag us @yourgotri #trijanuary, and if we see your post we will try to send you some more stickers!

Q

I think I'm ready to enter one of the Tri January GO TRI Events but I would like a few tips to help me on my way.

A

That's great! We have plenty of Training Guides to support you on your journey – whether you want some first time triathlete tips, a 6 week training plan or even a helping hand to buy affordable equipment to help get you started – we’ve got you covered

Q

I have signed up to a GO TRI Event - what should I expect at my first GO TRI Event?

A

It’s only natural to get a little nervous before your first ever Event – that’s why we’ve created a handy guide which covers what to expect at your first GO TRI Event. You can find this in our Training Guides.

Q

I’m very keen to enter a GO TRI Event, but I don’t know whether I will be able to run the whole distance – would it be ok if I walked some of it?

A

That is absolutely fine - if you don’t think you can run the whole way then don’t worry - you can walk. Going at your own pace is an important principle of GO TRI. We will never force you to do something that you are uncomfortable doing and it really doesn’t matter how fast you finish the Event – you will still be greeted by a big applause as you cross the finish line!

Q

My child would like to enter a Tri January GO TRI Event – is this possible?

A

Yes! You can find GO TRI Events that are open to children by using the “search activities” button in the top right hand corner of the home page. Also, it's great if your child chooses to do a swim gala, run or bike event. Any of these mean they can then cross it off their Bingo poster.

Q

I've linked my children's accounts to mine - how do I switch between accounts?

A

If you are logged into the 'parent' account, click on 'Manage Linked Accounts' on your dashboard and select one of your linked accounts. Please note: Once you are on your children's account, you must log out and back in again to re-access the parent (or other linked accounts). This is a security setting.

Q

I've have linked my children's accounts to mine but need to reset my password - will this affect my linked accounts?

A

If you have multiple accounts registered to the same email address, all passwords must remain the same to ensure these stay linked. To do this, reset all linked account passwords to match your new one here. Once on the reset password page, enter each of your children's date of birth and reset their individual passwords to match the parent account. once this has been completed, all accounts will be linked again.

Q

How do I link my child's account to mine?

A

If your child already has a GO TRI account assigned to a different email address to yours, you can make a small change which will link your accounts. Log in to your child's account and click on 'My Details' on their Dashboard. Simply, change their email address to match yours and click update. You will then be asked for the password you use for the parent account. Insert the password and press submit - the accounts will then link automatically. 

Q

I want to create an account for my child but they don't have their own email address - can I link their account to mine?

A

Absolutely! You can link your child's account to your account by using the same email address and password when registering your child. Please note: Linked accounts can be created for children up to the age of 16.

Q

I can’t make any of the Tri January Events  – how can I still get involved?

A

Don’t worry - you can make up your own event or copy one of ours with your friends and family in your local area. Do it with anyone, anywhere, at any time. Keep us posted by sharing your activity with us on social media - @yourgotri #trijanuary or on the GO TRI Strava group. There are plenty of other GO TRI activities to get involved in on the GO TRI website so feel free to take a look by clicking on the “search activities” button in the top right hand corner of the home page or head straight to our "what's on" page and use your postcode to search for GO TRI activities local to you.

Q

Do you have more questions?

A

If your question doesn’t feature on this page, there may be a chance it is on the generic GO TRI FAQ page. If you have any further questions please do not hesitate to get in touch at info@gotri.org.